Privacy Policy
At SweetDreamsHotel-pl, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make bookings through our platform.
1. Information We Collect
We collect personal data when you interact with our website, including the following:
Personal Information: When you register on our site, book a hotel, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, payment details, and travel preferences.
Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing history to improve the functionality and performance of our website.
Cookies: We use cookies to enhance your experience on our website. Cookies help us remember your preferences, provide personalized content, and track usage patterns. For more details, please refer to our Cookie Policy.
2. How We Use Your Information
We use the information we collect to provide you with the best possible service, including:
Booking Services: To process and manage hotel reservations and related services.
Communication: To send you confirmation emails, booking updates, promotional offers, and other important notifications regarding your stay.
Personalization: To offer tailored recommendations and personalized hotel options based on your preferences and past bookings.
Customer Support: To assist you with any inquiries, concerns, or requests related to your bookings or use of our website.
Improvement of Services: To analyze trends, improve the user experience, and enhance the overall functionality of our platform.
3. How We Protect Your Information
We take the security of your personal information seriously and implement industry-standard security measures to protect your data. This includes using encryption technologies, secure payment gateways, and other protocols to prevent unauthorized access or disclosure of your personal details.
4. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
Third-Party Service Providers: We may share your information with trusted partners and service providers (such as hotel booking systems or payment processors) who assist us in delivering our services. These third parties are obligated to protect your information and use it only for the specific purposes we outline.
Legal Compliance: If required by law or to protect our rights, we may disclose your personal information to authorities, law enforcement, or regulatory agencies.
5. Your Rights and Choices
You have the right to:
Access and Correct Your Data: You can request access to the personal data we hold about you and request corrections if necessary.
Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails or adjust your preferences by clicking the unsubscribe link at the bottom of our emails.
Delete Your Data: You can request that we delete your personal information, subject to legal and operational requirements.
To exercise these rights, please contact us using the contact details provided below.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Once your information is no longer required, we will securely delete or anonymize it.
7. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with the "last updated" date at the top of the page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@sweetdreamshotel-pl.com
Phone: +48 126 416 739
Address: SweetDreamsHotel-pl, ul. Wrocławska 25, 50-000 Wrocław, Poland
Thank you for trusting SweetDreamsHotel-pl with your privacy. We are committed to providing a safe and enjoyable experience for all of our users.
